Senior Lead, Google Messages, Ecosystem Safety

Senior Lead, Google Messages, Ecosystem Safety

The GoogleMessages Spam and Abuse team works on preventing abuse within the SMS, RCS, and RBM ecosystem (Business to user, and User to business) - think millions of businesses (SMB and Enterprises) interacting with billions of users. We are responsible for keeping our partners safe from malicious content (phishing, malware, scams) and unwanted interactions (spam). Over the next few years, we intend to double down and scale up the protections across the ecosystem, in strong partnership with product and engineering teams, with a focused goal of derisking RCS value to the business ecosystem overall. Google Messages is at the forefront of a global transformation in business communication, driving the rapid adoption of RCS and RCS for Business Messaging (RBM) worldwide. To support this massive growth and ensure a secure experience for users and businesses alike, we are seeking a visionary Senior Lead to define and drive the global Trust and Safety strategy for the Google Messages ecosystem.

In this high-impact role, you will lead a team of technology specialists, data analysts, policy and abuse specialists, and several other experts in protecting users from phishing, malware, and spam on a global scale, while growing the business at an unprecedented pace.

Responsibilities:

• Architect the end-to-end Trust and Safety for this high growth business, encompassing abuse detection, large-scale enforcement, and complex appeals for both user-facing and business-facing messaging.
• Lead advanced AI/ML and reputation models to automate enforcement and improve operational effectiveness across millions of interactions.
• Partner with executive leadership in Product and Engineering (and many many other market facing teams across Google) to ensure "safer-by-design" product features and influence the long-term roadmap for GoogleMessages.
• Represent Google in global forums (e.g., Global System for Mobile Communications Association (GSMA)) to advise on counter-abuse strategies and help shape evolving messaging standards.
• Serve as the final point of escalation for high-stakes safety crises while upleveling the analyst team through advanced coaching and fostering a culture of technical excellence.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law.