Sr. Product Manager, Executive Volunteering, Amazon Community Impact

Executive Volunteering Lead

The Amazon Community Impact (ACI) team helps Amazon prioritize and address societal problems where we can make a difference by leveraging the company's unique assets. With over 1.5 million Amazonians living and working across 60+ countries, there is unprecedented opportunity to scale collective impact by connecting our greatest asset—our people—to community initiatives through volunteering. We view volunteering as a strategic advantage that can amplify each of our Global Community Impact Giving priorities: disaster relief, food security, and education. The ACI Volunteering team's vision is to cultivate a culture of volunteering where Amazonians use their time, experience, and skills to shape a better tomorrow for our local communities, planet, and future generations. Through globally relevant products and programs we enable and enhance the volunteering experience for Amazonians. The Executive Volunteering Lead owns volunteering strategy and products for a portfolio of global senior leaders and their organizations. This role works backwards from executive and business priorities to create strategic plans, build scalable products, and drive measurable community and employee impact.

Examples of what you will build:

• Comprehensive reporting tools that track KPIs, forecast volunteering trends, and predict engagement gaps with an initial focus on WW Operations—Amazon's most diverse and geographically distributed organization.
• Voice of customer feedback loops to systematically identify pain points and product opportunities, ensuring feature requirements adapt to WW Operations' unique environment.
• AI-powered workflows that suggest personalized volunteering recommendations aligned with executive priorities and organizational objectives.
• Go-to-market mechanisms for launching new product features and driving adoption across broad audiences and geographies.

Key job responsibilities:

• Strategic Planning: Own end-to-end product strategy and vision for assigned senior leader organizations, designing high-impact experiences including signature executive engagements, flagship programs, and campaign integration. Write strategic documents to define product vision and requirements for your customers. Use data and KPIs to inform strategy, prioritize initiatives, make tradeoff decisions, and demonstrate ROI to senior leadership. Drive innovation that differentiates Amazon's employee experience.
• Roadmap Execution & Mechanisms: Create and maintain multi-year roadmaps that align executive engagement, volunteer experiences, and ACI priorities. Build scalable products that reduce manual tasks for volunteers, coordinators, and executives (e.g., volunteer tooling, data analyses, intake mechanisms, reporting products). Prioritize feature development based on dependencies, risks, customer impact, and effort. Establish metrics and audit mechanisms to ensure product quality and adoption.
• Stakeholder Management: Influence engineering and design roadmaps with central tech teams to deliver enterprise volunteering products. Serve as the primary liaison between senior leader organizations, regional volunteering teams, and the central volunteering team. Present product strategy and results to executives. Drive cross-level and cross-org stakeholder alignment through business documents and mechanisms. Manage Voice of Customer mechanisms to identify product opportunities to address executives' pain points and needs. Own go-to-market plan for new volunteering products and features impacting executives and their organizations. Coordinate cross-functional initiatives that require alignment across multiple business lines, geographies, and stakeholder groups. Share learnings and best practices across the ACI Volunteering team to inform future product roadmaps and global volunteering strategy.

About the team:

Diverse Experiences: ACI values diverse experiences. We encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Inclusive Team Culture: It's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (inclusive diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth: We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.