Program Manager, Data Center Community

Technical Program Manager

Join our dynamic team and become a critical technical leader who ensures the heartbeat of our global infrastructure remains strong and resilient. In this pivotal role, you'll be the guardian of our data center operations, driving reliability and performance while optimizing operational efficiency across complex technical environments. Our Program Managers are able to quickly adapt strategies, plans and solutions in response to dynamic business requirements. They also must be comfortable interfacing and driving various functional teams and individuals at all levels of the organization. If you have previous project engineering experience, are ready to take on challenges, open minded, appreciate team comradely, have an occasional sense of humor and want to help Amazon raise the bar, then this role is for you! Successful candidates are natural self-starters who possess the ability to design, develop and deploy innovative solutions to address operational challenges while driving these solutions to completion. This role requires both independent contribution as well as the ability to work within multi-disciplinary teams (internal operations, engineering, legal, finance, procurement, environmental/health/safety, etc.). This individual has strong communication skills, is organized and thrive in ambiguity. This role will specifically help the regional leader and team help stay organized. They will get to be part of conversations that would not be standard for this role and their feedback and assistance are welcome.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Key job responsibilities include managing calendar, schedules, invites, and locations. You will manage action plans for teams, communicate actions, and provide suggested time frames based on experience. You will facilitate creation of SOWs with partner teams to be included in contract documents including RFQ/RFPs, change order controls, purchase orders, and invoicing. You will evaluate performance and work product of on-site partners and escalate issues through Amazon leadership. You will identify and communicate needs in terms of employee relations. You will monitor and enforce project schedules and quality with operational teams, cross functional Amazon team members, and partners. You will evaluate project risks and issues and propose actionable resolutions. You will build strong working relationships with data center leadership teams across multiple sites as well as other internal stakeholders (operations, finance, safety, security, legal, procurement). You will have general knowledge of data center operations and facility management. You will have a track record for being detail-oriented with a demonstrated ability to self-motivate and follow-through on projects. You will be able to follow accurate and complete support procedures, system documentation, and issue tracking entries. You will proactively and continually improve your level of knowledge about data center relevant technologies.

A day in the life includes checking in with the regional leader to see what kinds of issues we are facing that day, ensuring that you communicate major actions, deliverables that are at risk, look around corners and help resolve issues before they happen.